We are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

1. Who We Are

JO Universal is a consultancy and business support service providing strategic consultancy, operational support, workshops, training, fundraising support, and related services for businesses, charities, and social enterprises.

For the purposes of UK data protection law, JO Universal is the “data controller” of your personal information.

For any privacy-related enquiries, you can contact:

Email: mail@jo-universal.com
Website: www.jo-universal.com

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

• Name

• Email address

• Phone number

• Organisation name

• Information submitted through contact forms

• Information shared during consultations, enquiries, or service delivery

Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral source

• Cookies and usage data

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Deliver consultancy and support services

• Schedule consultations or meetings

• Improve website functionality and user experience

• Send relevant updates or communications

• Manage client relationships

• Monitor website performance and security

• Meet legal and regulatory obligations

We only process personal data where we have a lawful basis to do so under UK GDPR.

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Consent

• Contractual necessity

• Legitimate interests

• Legal obligation

5. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

Cookies may include:

• Essential website functionality cookies

• Analytics cookies

• Performance cookies

You can control or disable cookies through your browser settings.

6. Sharing Your Information

We do not sell your personal information.

We may share data with trusted third-party providers where necessary to operate our business, including:

• Website hosting providers

• Email and communication platforms

• Analytics providers

• CRM or booking systems

• Professional advisers or legal authorities where required

All third parties are expected to handle your data securely and lawfully.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

However, no internet-based system is completely secure, and we cannot guarantee absolute security.

8. How Long We Keep Your Data

We only retain personal information for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Meet legal, accounting, or regulatory requirements

• Resolve disputes

• Enforce agreements

9. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

You also have the right to complain to the UK Information Commissioner’s Office (ICO)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any external sites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

The latest version will always be published on our website with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact:

JO Universal
Email: mail@jo-universal.com
Website: www.jo-universal.com